Spa Introduction

WELCOME TO THE SPA AT KAURI CLIFFS

Kauri Cliffs Spa is nestled in a Totara forest overlooking a fern-fringed stream and offers an exclusive range of unique experiences by way of the finest holistic therapies and natural, indigenous products.

Each treatment room opens onto a private patio and stream, with forest views and bird song to enjoy from the comfort of your treatment bed.

You are most welcome to add value to your spa experience by spending leisure time in our sauna, Jacuzzi (spa pool), heated indoor lap pool and state of the art fitness centre equipped with a full spectrum of exercise machines and free weights.

At Kauri Cliffs Spa, we are committed to providing a sense of escape through a healing and timeless approach to every single treatment. Our single priority is to personalize your experience to meet your specific needs and leave you with an awareness that your body, mind and spirit have been lifted and refreshed.

Choose from our sensational range of treatments for the whole body as detailed in our spa treatment menu. All treatments are unisex options unless otherwise stated.

Click here for spa and massage pricing.

Spa Information:

SPA HOURS

The Spa Complex and Treatments are available 7 days a week during the hours indicated below
07 00 to 20 00 - Gym, Pool, Jacuzzi, Sauna
11 00 to 19 00 - Treatments

YOUR APPOINTMENT

To make the most of your treatment time, we suggest you arrive early enough to change into a robe and slippers and complete a consultation form before your appointment begins. To enhance your spa experience even further, arrive 30 minutes early and enjoy our sauna or Jacuzzi before your appointment, which will certainly add warming and relaxing value to your treatment.

EARLY ARRIVAL FOR APPOINTMENT

Should we be in treatments and you find no one at the spa reception desk when you arrive, kindly sign in and proceed to the change rooms, where you will find a robe, slippers and disposable underwear in the lockers. Once changed, relax with fresh water and nibbles in the waiting area, complete your consultation form at leisure and your personal spa therapist will meet you there as soon as she is available.

LATE ARRIVAL FOR APPOINTMENT

In the unlikely event that you are running late, we will try our best to complete your full treatment, however please note that the treatment may be shortened should there be another booking immediately afterwards.

CONSULTATION

Your personal therapist will conduct a brief consultation before beginning your treatment to confirm the duration and type of treatment booked and ensure that you receive the treatment most suited to you. It is vital that we are advised of all health concerns on your consultation form so that our spa therapists can address your special requirements and customise treatments where necessary.

SPECIAL CONSIDERATIONS

Guests who have a history of or presently have, any medical or high risk conditions, including pregnancy, high blood pressure, heart conditions and other serious circulation or muscular complications are required to consult their doctor before reserving any spa service. Guests presenting with a cold, fever or skin irritations will be unable to receive any massage treatments or treatments that may aggravate the existing condition.

YOUR SPA THERAPIST

We have a team of passionate and caring female therapists with a range local and international experience. Feel free to present your requests to your therapist as each therapist has unique skills and may be able to improvise and offer variations on the spa menu, personalized especially for you. We are unable to guarantee the availability of a male therapist but will do our best to meet this request should you prefer a male.

PRIVACY

Your privacy is considered at all times. In the treatment room, your spa therapist will leave you in private to change and get settled under the bed covers. Throughout the treatment untreated areas are draped with sheets and the chest area is covered if the treatment includes abdominal work.

SPA ETIQUETTE

The Spa is an area of relaxation and tranquillity and as such all areas around and within the building are noise-free zones. We request that guests keep noise levels to a minimum and refrain from using cell phones or electronic devices in the Spa Complex as this may disturb treatments in progress. The consumption of cigarettes and alcohol is not encouraged in any spa environment or directly before or after any spa treatment. Use of glass around the pool areas is not allowable.

VALUABLES

Please leave your valuables in your guest room safe. Kauri Cliffs cannot be responsible for lost or stolen items.

IN ROOM TREATMENTS

Certain treatments are available within the privacy of your Kauri Cliff ’s guest suite. Kindly inquire with guest reception when booking, as to which treatments are suitable for in-room service. Please note that an additional charge of 20% is added to all in-room bookings.

CANCELLATION POLICY

Treatment times are reserved exclusively for you. If you need to change the time of your treatment within the 8-hour cancellation period, we will make every effort to accommodate your wishes but may not be able to guarantee the availability of a therapist.

PAYMENT OF SERVICES

Services for lodge guests will automatically be charged to room accounts and guests are not required to sign a bill at the end of spa treatments. For day guests we accept all major credit cards, cash and eftpos and payments can be done at spa reception.

GRATUITIES

Gratuities are not expected but may be left in appreciation of exceptional service and can be charged directly to your room account.

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Contact
Lodge Tel: +64 9 407 0010
Golf Shop Tel: +64 9 407 0060
Email: info@kauricliffs.com
Physical Address
139 Tepene Tablelands Road
Matauri Bay 0478
Northland
New Zealand
Postal Address
PO Box 800
Kerikeri, 0245
New Zealand
© 2014 - Kauri Cliffs, Matauri Bay, Northland, New Zealand.
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